Diversity Framework Webinar Series 2022-23
Held over the next months, these informative and interactive webinar series will further unpack each of six outcomes of the Diversity Framework – one by one, in a context of culturally appropriate care provision and how these can support the implementation of the Aged Care Quality Standards – from the perspective of effective communication.
The webinars have been developed and will be hosted by Agnieszka Chudecka, PICAC SA.
Methodology is a combination of:
- cultural safety principles
- cultural intelligence (CQ) theory and MAC 4 As Model
- cultural competence – from knowledge to skills, and towards strategies
- hands-on examples, scenarios and activities
- a range of recommended resources available at the MAC Library to further inform your practice
Who should attend:
The webinars are addressed to senior managers and leaders from residential, home care and CHSP services. Particularly these currently working in aged care, responsible for meeting aged care quality standards, involved in quality assurance and preparation for Quality Review and the organisational Aged Care Diversity Framework organisational action plans’ development and implementation.
Anticipated learning outcomes:
- increased understanding of what is culturally appropriate care in service delivery
- improved knowledge on how culturally appropriate care provision supports the implementation of the Aged Care Quality Standards
- improved knowledge on how to implement the Aged Care Diversity Framework and prepare your organisation’s Aged Care Diversity Framework Action Plans
- improved access to practical resources and tools to support the implementation of inclusion and diversity strategies.
Diversity Framework & Action Plans
Diversity Framework Initiative
Aged Care Diversity Framework action plans
Actions to Support Older CALD People: A Guide for Aged Care Providers
Actions to Support Older CALD People: A Guide for Consumers
Sample Provider Diversity Plan
Continuous Improvement Template
Webinar Slides
Diversity Framework Webinar Series part 1: Making Informed Choices – Slides
Diversity Framework Webinar Series part 2: Adopting Systemic Approaches – Slides
Diversity Framework Webinar Series part 3: Accessible Care and Support – Slides
Diversity Framework Webinar Series part 4: A Proactive and Flexible System – Slides
Diversity Framework Webinar Series part 5: Respectful and Inclusive Services – Slides
Diversity Framework Webinar Series part 6: Meeting the needs of the most vulnerable – Slides
Links within webinar
Part 2
Part 3
Part 3
- PICAC NSW&ACT Survey: Workforce Mosaic – tackling racism & discrimination in aged care
- Specialisation Verification for Approved Service Providers:
- DoHAC about Specialisation Verification
- DoHAC – My Aged Care provider Specialisation Verification resources
- Provider Specialisation Evidence Form – People from culturally and linguistically diverse backgrounds
- Stakeholder Toolkit – Connecting older Australians from diverse backgrounds with aged care services
- Consumer Advisory Bodies:
- PICAC Program
- Care finder program:
- Community Visitors Scheme
- Click here to connect and become part of available professional networks
- Be Connected. Every Australian online
Part 4
Part 4
- Consumer Advisory Bodies:
- Contact your local PICAC
- MAC Directory
- MAC Facilitated Networks
- Aged Care Service Finders
- MAC Multicultural Calendar
- MAC Activities and Resources
- PICAC NSW&ACT Survey (Summary will be updated 21 June 2023)
Part 5
Part 5
Updates will be uploaded shortly!
References
- References
- Australian Bureau of Statistics (ABS). (2011). 3412.0 – Migration, Australia, 2008-09
- Aged Care Quality and Safety Commission (ACQSC). (2022). Charter of Aged Care Rights
- Australian Institute of Health and Welfare (AIHW). (2022). Reporting on the health of culturally and linguistically diverse populations in Australia: An exploratory paper
- Multicultural Aged Care (MAC). (2020). Diversity Framework Webinar Series 2020/21
- Working Effectively with Interpreters
- DoHAC free translation services – translations available through collaboration with the ICON/LOTE Project
- Guidelines for Working with Interpreters
- The Translating and Interpreting Service (TIS National) for Aged Care Service Providers
- Translating and Interpreting Service (TIS National)
- Working with TIS National interpreters
- PICAC Victoria: Centre for Cultural Diversity in Ageing
Recommended Further Reading
Recommended Further Reading
- Aged Care Sector Committee Diversity Sub-group. (2017). Aged Care Diversity Framework
- Aged Care Quality and Safety Commission (ACQSC). (2022). Charter of Aged Care Rights A5 booklet
- Aged Care Quality and Safety Commission (ACQSC). (2022). Language resources
- Australian Bureau of Statistics (ABS). (2017a). Census of population and housing: Australia revealed, 2016
- Australian Bureau of Statistics (ABS). (2017b). Community profiles. Advanced search
- Department of Health and Aged Care (DHAC). (2019). Translated Charter of Aged Care Rights – Template for signing
- Multicultural Aged Care (MAC). (2023). A Guide to Best Practice Care: Supporting diversity within aged and community care
- Multicultural Aged Care (MAC). (2022). Multicultural Aged Care Effective Communication Bibliography
- Multicultural Aged Care (MAC). (2022). Multicultural Aged Care Library Catalogue
Recommended Resources
Recommended Resources
- Multicultural Aged Care (MAC). (2020). Diversity Framework Webinar Series 2020/21
- Multicultural Aged Care (MAC). (2022). MAC 4As Model Factsheet
- Multicultural Aged Care (MAC). (2022). Multicultural Aged Care Library Catalogue
- Multicultural Aged Care (MAC). (2022). Resources – Christmas and Easter Cards in Various Languages
- Multicultural Aged Care (MAC). (2022). Multicultural Calendar 2023





