PICAC SA

By the end of a CAT session, participants will be able to:

• Reflect on personal cultural values and unconscious bias.
• Apply cultural competency strategies to strengthen inclusive care.
• Build cultural intelligence (CQ) for engaging with CALD clients, families, and colleagues.
• Implement best practice approaches for culturally appropriate care
• Demonstrate culturally responsive care through applied scenarios, including but not limited to:
  • Palliative and end-of-life care
  • Dementia care
  • Religious and spiritual diversity in daily and end-of-life care
  • Food, diet, and fasting practices
  • Working with families and cultural decision-making
  • Reminiscence and storytelling practices

Target Audience

• Lifestyle and Wellness Coordinators
• Personal Care Workers
• Community Aged Care Workers
• Managers and Supervisors
• Aged Care Volunteers

* Tailored training is also available to meet the specific needs of your organisation and workforce.

*All training opportunities are available to providers and workforce across metropolitan and regional South Australia.

*Workshops/sessions are available face to face and online

Learning outcomes:

• Unpack the principles of Cultural Intelligence (CQ) and apply them to governance and organisational leadership.
• Analyse how organisational culture and policy influence culturally responsive service delivery.
• Apply best practice strategies to embed inclusion into governance structures and board decision-making.
• Strengthen compliance with the Quality Standards through diversity-informed governance practices.
• Embed culturally inclusive care and diversity into core business practice and everyday organisational operations.
• Demonstrate leadership in culturally responsive care through applied case studies and scenario-based activities.

• Board Members
• Executives and Senior Managers
• Program Managers and Coordinators

*Leadership and Governance CAT sessions are available face-to-face or online.
*Tailored workshops are also available to meet the specific needs of your organisation and workforce.
*All training opportunities are available to providers and workforce across metropolitan and regional South Australia.

We deliver targeted and responsive information sessions, in collaboration with aged care providers and government departments, for CALD older people, their families, carers, and communities. These sessions aim to:

• Increase awareness of aged care pathways, reforms, and services.
• Support CALD communities (including new and emerging) with relevant information and culturally tailored resources.
• Provide opportunities for consultation on ageing issues and lived experiences of CALD older people.

We offer consultancy and advisory services for aged care providers, boards, and governance bodies. These services are designed to:

• Guide providers in meeting obligations under the Aged Care Quality Standards and the Diversity Framework.
• Support the implementation of the CALD Action Plan in everyday practice.
• Equip providers with culturally targeted strategies to embed inclusion into policy, governance, and workforce systems.
• Assist services to integrate culturally inclusive care into core business operations.

As part of the above activities, we also develop and distribute culturally appropriate and translated resources to both providers and CALD communities. This ensures improved access to inclusive information and supports informed choices for older people, families, and carers.

Our Webinar Series offers a flexible way to engage with culturally inclusive aged care topics. Sessions are delivered both live and pre-recorded, designed to be short, focused, and easy to digest. Each webinar presents:

• • Practical strategies that staff can apply immediately in their roles.
  • Case studies and examples showcasing best practice in the sector.
  • Insights from experts and lived experience perspectives, linking theory to real-world care.
  • This format makes it ideal for workforce development, professional reflection, or quick team learning sessions.

The MAC Symposium is our flagship day-long online event, creating space for meaningful dialogue between the aged care sector, CALD communities, and policy leaders. Symposiums are interactive and accessible, featuring:

• Panel discussions with industry leaders and community voices.
• Case studies and lived experience perspectives that bring real stories to the forefront.
• Opportunities for reflection, Q&A, and shared learning across diverse stakeholders.
• Designed to engage both frontline staff and leadership, including lifestyle and wellness coordinators, personal care workers, community aged care workers, managers, volunteers, and governance bodies.

• Convene regular network meetings for CALD service providers, lifestyle/wellness coordinators, managers and leaders to share information, update on emerging issues, and explore how to integrate culturally appropriate practices into everyday care.
• Facilitate Communities of Practice (CoPs) focused on particular themes (for example, palliative care perspectives, co-design with CALD communities) to deepen understanding and peer learning.
• Lead sector-development discussions in partnership with key stakeholders including providers, government departments, and regulatory bodies to ensure CALD perspectives are included in policy, reform, and system design.

• CALD Service Providers (staff, coordinators, managers)
• Aged Care Leaders, Policy Makers & Governance Bodies
• Community Organisations & CALD Community Representatives