Incident Reporting and Investigation

MAC Aged Care Reforms training

MAC has contracted PHI Preventing Harm Initiative, training and education services to deliver an extensive range of training session for our network members.

MAC Is providing these sessions to support our Service Provider Networks to participate and gain skills and knowledge in important, best practice information, training and systems development In the aged care sector.

MAC is very pleased to be offering these services to our network members at no cost to our network members.

Don’t miss these valuable opportunities for training your workforce in line with ongoing aged care reforms and invaluable support in ensuring that your agencies Care and Service delivery meet the Aged care compliance standards.

PHI (Preventing Harm Initiative) will be delivering the training.

PHI is an innovative, interactive and competency-based and e-learning training provider using highly visual, interactive and relevant to your target learners. PHI has a wealth of experience ranging from front-line to upper-level management across the Aged Care, Health, Quality, Disability and International Aid sectors.

Do you know how to write an incident report? Are you confident in your investigation skills?
This course will teach you to successfully report, respond, investigate, and prevent incidents to improve outcomes for staff, services, and the people you support

Course outcomes
Instructor Led Training (ILT) via Zoom or F2F
Duration: 3 hours

•Know recommended content of incident reports
•Learn how to ensure your reports are accurate, defensible and reasonable care is evidenced to demonstrate effective risk management
•Discover the best practice investigation method to prevent recurrence, enable open disclosure, meet Quality Standards and achieve a no blame culture
•Receive tips to improve investigation documentation
•Practice reporting and investigating case studies