Cross Cultural Communication in Feedback & Complaints

BUILDING BRIDGES: CULTIVATING CULTURAL INTELLIGENCE WEBINAR SERIES

Enhance your organization’s ability to provide culturally appropriate care by participating in our Cross-Cultural Communication in Feedback & Complaints. Develop effective strategies to manage cultural challenges, navigate language barriers, and foster culturally sensitive professional behaviour. Join us to build bridges and achieve better outcomes in a diverse workplace.

• • cultural safety principles
  • cultural intelligence (CQ) theory and MAC 4 As Model
  • cultural competence – from knowledge to skills, and towards strategies
  • hands-on examples, scenarios and activities
  • a range of recommended resources available at the MAC Library to further inform your practice

Anticipated learning outcomes:

• Increase organizational and workforce capacity in managing a culturally diverse workplace.
• Assist organizations and staff in developing effective strategies to demonstrate culturally appropriate professional behavior and achieve goals effectively.
• Identify cultural challenges and barriers, and understand the key components of successfully managing feedback and complaints.
• Develop effective strategies to manage and reconcile cultural dilemmas and values within a culturally diverse workplace.
• Learn techniques to navigate language barriers and complexities when working with culturally diverse clients, improving communication and collaboration.
• Promote the building of bridges and goodwill by enhancing culturally appropriate professional behavior.